Returns & Refunds Policy

At Atlas Botanica, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us as soon as possible so we can help resolve it.

Return Window

• Return requests must be submitted within 30 days of delivery.
• Items must be unused, unopened, and in their original packaging and condition.
• Please include your order number and a brief explanation of the reason for the return when contacting us.
• Returns that are damaged, used, or missing their original packaging may not qualify for a refund.

Personal Care & Hygiene Products

For health, hygiene, and product safety reasons, opened or used soaps, hair serums, skincare products, and other personal care items cannot be returned.

• Unopened and unused personal care products may be eligible for return within the 30-day return window.
• Products that have been opened, tested, applied, or altered are not eligible for return.
• Items returned without their original packaging may also be refused.

If your product arrives damaged, defective, leaking, or incorrect, please contact us promptly. We may request clear photos of the product and packaging so we can review the issue and arrange an appropriate replacement or refund.

Return Processing

Once your return request is approved, we will provide the necessary return instructions. Customers are generally responsible for return shipping unless the item arrived damaged, defective, or was sent incorrectly.

After we receive and inspect the returned item, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

• Original shipping charges are generally non-refundable unless the return is due to an error on our part.
• Refunds are only processed after the returned item has been received and approved.
• If a refund is approved, please allow additional time for your payment provider to post the funds to your account.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact Atlas Botanica as soon as possible. Include your order number and photos of the item and packaging so our team can review the issue quickly.

We will work with you to find the best solution, which may include a replacement or refund depending on the circumstances.

Need Help?

If you are unsure whether your order qualifies for a return, contact our customer support team before sending anything back. We are happy to review your situation and help you through the process.