Privacy Policy

Last Updated: August 30, 2026

At Atlas Botanica, we believe that trust begins with transparency. When you visit our website, create an account, place an order, or contact our team, you trust us with certain personal information. We are committed to handling that information responsibly, protecting it through appropriate security measures, and complying with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your personal data.

Information We Collect

The information we collect depends on how you interact with our website. When you make a purchase, subscribe to updates, or contact customer support, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and order details. Payment information is processed through secure third-party payment providers, and we do not store your complete payment card details on our servers.

When you browse our website, we may also collect technical information automatically, including your IP address, browser type, device information, operating system, referral source, and pages visited. This information helps us understand how visitors use our website and allows us to improve performance, usability, and security.

How We Use Your Information

We use your information to provide the services you expect from Atlas Botanica while improving your overall shopping experience. Your information may be used to process and fulfill orders, provide shipping updates, respond to customer inquiries, manage returns and refunds, prevent fraudulent transactions, improve website functionality, personalize your shopping experience, comply with legal obligations, and send promotional communications when you have provided consent or when permitted by applicable law.

We only use personal information for legitimate business purposes and avoid collecting more information than necessary to provide our services.

Cookies and Tracking Technologies

Atlas Botanica uses cookies and similar technologies to help our website function properly and provide a better browsing experience. Essential cookies keep your shopping cart active, maintain secure login sessions, and ensure the website operates correctly during checkout.

With your permission, non-essential cookies may also be used to remember your preferences, analyze website traffic, understand how visitors interact with our pages, improve site performance, and support relevant advertising or marketing campaigns.

If you are located in a region where consent is required, such as the European Economic Area or the United Kingdom, you will be presented with a cookie banner that allows you to accept, reject, or customize your cookie preferences before non-essential cookies are activated.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including parts of the checkout process.

Checkout and Payment Information

Protecting your payment information is a priority. When you complete a purchase, payment transactions are processed through trusted third-party payment providers that use industry-standard encryption and security measures.

Atlas Botanica does not store your complete credit or debit card information. We receive only the information necessary to confirm your payment, fulfill your order, and provide customer support if needed.

Your billing and shipping information is used solely to process purchases, arrange deliveries, verify transactions, and comply with applicable tax and legal requirements.

Order Fulfillment and Customer Support

To successfully deliver your order, we may share limited customer information with trusted service providers involved in the fulfillment process. This may include shipping carriers, payment processors, fraud prevention services, customer communication platforms, and website hosting providers.

These service providers receive only the information necessary to perform their specific services and are expected to protect your information in accordance with applicable privacy laws.

Marketing Communications

If you choose to subscribe to our newsletter or promotional updates, we may send information about new product launches, exclusive offers, educational content, and botanical care tips.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing communications will not affect essential emails related to your orders or customer support requests.

Your Rights Under GDPR

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy protections, you may have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your personal data when legally applicable, restrict or object to certain types of processing, withdraw consent where processing relies on consent, and request a copy of your personal information in a portable format.

We will respond to valid privacy requests within the timeframes required by applicable law.

Your Rights Under CCPA

If you are a California resident, you may have additional rights under the California Consumer Privacy Act. These rights may include requesting access to the categories and specific pieces of personal information we collect, requesting deletion of eligible personal information, correcting inaccurate information where applicable, and requesting information about how your personal data is used and shared.

Atlas Botanica does not sell personal information in the traditional sense. If our practices ever involve activities that require an opt-out under applicable law, we will provide an appropriate mechanism for exercising that choice.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures may include encrypted connections, secure payment processing, restricted access to customer information, and ongoing monitoring for potential security risks.

While no online platform can guarantee absolute security, we continuously work to maintain appropriate protections for the information entrusted to us.

Children's Privacy

Atlas Botanica is not intended for children under the age required by applicable law to provide valid consent. We do not knowingly collect personal information directly from children, and if we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. When significant updates are made, we will revise the "Last Updated" date and, where appropriate, provide additional notice through our website.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact Atlas Botanica through our website's official contact page or customer support email. We are committed to responding to privacy-related inquiries as promptly as possible and in accordance with applicable laws.