Shipping & Delivery Policy

At Atlas Botanica, we carefully prepare every order to make sure your botanical products arrive safely and in excellent condition. This policy explains our domestic shipping rates, processing times, delivery expectations, and what happens if your package is damaged or lost in transit.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

Because many of our products are prepared and packaged with care in small batches, some orders may require additional handling time. If your order requires more time than the standard processing window, we will contact you with an update.

Domestic Shipping Rates

Standard domestic shipping is calculated at checkout based on your delivery address, order size, and selected shipping service.
Any available free-shipping offer will be clearly displayed during checkout and may require a minimum order value.
Shipping charges, if applicable, are shown before you complete your purchase, so there are no unexpected delivery fees after checkout.

Delivery Times

Once your order has been processed and handed to the carrier, delivery generally takes 2–7 business days, depending on your location and the shipping service selected.

Delivery times are estimates rather than guaranteed arrival dates. Remote locations, severe weather, holidays, carrier delays, and other circumstances outside our control may occasionally extend the expected delivery time.

Order processing: 1–3 business days
Standard domestic transit: approximately 2–7 business days
Estimated total time from order to delivery: approximately 3–10 business days

You will receive tracking information when your order has been shipped, whenever tracking is available for the selected delivery service.

Package Protection

We package each order carefully to help protect products during transportation. Bottles, containers, and other items are secured using appropriate protective materials before shipment.

If your package arrives visibly damaged, please take photographs of the package and its contents before opening or disposing of any packaging. Contact Atlas Botanica as soon as possible so we can review the situation and help determine the appropriate next step.

For packages that appear to have been lost or significantly delayed, please contact us with your order number and tracking information. We may work with the carrier to investigate the shipment and determine whether a replacement or other resolution is appropriate.

Delivery Address

Please make sure your shipping address is accurate and complete before placing your order. Atlas Botanica cannot guarantee delivery when an incorrect or incomplete address has been provided.

If you notice an address error shortly after placing your order, contact us as soon as possible. We will do our best to update the shipping information before the order is processed, but changes cannot always be guaranteed.

Delays & Carrier Issues

Once an order has been handed to the shipping carrier, delivery is managed by the carrier and may occasionally be affected by circumstances beyond our control. This can include weather conditions, peak holiday periods, transportation disruptions, incorrect routing, or local delivery issues.

If tracking shows that a package has been delivered but you cannot locate it, please first check around your delivery area and with household members or building management. If the package is still missing, contact us so we can assist with the next steps.

Questions About Your Order

If you have questions about shipping, tracking, delivery delays, or a damaged package, please contact Atlas Botanica with your order number and delivery details. Our goal is to make the delivery process as smooth and straightforward as possible from checkout to arrival.